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and get the latest infos about i2x
and be one of the first to optimize your business calls
to learn how i2x helps you boost your KPIs
For individuals
For teams
Real-time conversation analytics and coaching
Close more deals from data supported strategies and distribute best practices throughout the team
Make more customers happy by analyzing conversations and improving agents and scripts
Optimize agent-customer interaction by A/B testing tactics
i2x empowers everyone to reach their full potential
i2x gives managers a window into the world of customer interaction. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered to
We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around!
As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills - giving you a competitive advantage through daily training in every call
i2x ensures that the customer’s needs are central to every call. By using i2x, customers will benefit from positive conversations with the upskilled agents they are speaking with
with you to upskill your entire team
i2x records calls automatically to guide agents through every conversation, uphold script compliance and generate structured call data
i2x's proprietary speech recognition technology is trained on company-specific data to transcribe calls with the highest accuracy
Machine learning uses your firm's unique data to provide targeted insights for both, agents and managers, to identify company-specific best practices
i2x spreads best practices across teams with in-call advice and after-call feedback to enhance the customer experience
GET A DEMOusing i2x for better conversations
The Don't Say list keeps an ear out for your annoying speech habits. Tell i2x what words or phrases you’re trying to avoid and it will listen for these. By shining a spotlight on these, each call will be more efficient than the last.
Use i2x to scan your calls to ensure that you are understandable to the other person. Your talk-to-listen ratio monitors your airtime during the call. Get your speech rate and volume just right, so that you get your message across.
Listen back to your old calls to recover information that you might need and see your communication improve with every call.
and leverage your KPIs
In sales, you only have one shot to seal a deal. To make it count, i2x helps sales teams to close as many deals as possible. The communication trainer ensures clear communication patterns and makes the most of the time spent in each call.
Your customers' satisfaction hangs in the balance of every call. It’s crucial that their needs are put first. i2x ensures professional communication in every situation, so that your customers’ problems are solved right away.
High volume contact center benefit from i2x for quality assurance and workforce management
Proud to be recognized by the German Call Center Association for our agent-focussed solution
i2x won the Contact Center World's excellence award for the most innovative product in 2018
Code_n rewards the most progressive game-changers across industries and i2x is a finalist in the contest.
Nomination: Workforce Optimization Provider of the Year
NVIDIA partnered up with i2x to drive advancements in AI technology
Vonage's Nexmo platform partners with i2x for enhanced CX
i2x is part of the German Accelerator for tech firms, supporting the expasion to the US market
i2x won the pitch for best solution in the category of Service & Intelligence at the 2018 Bits & Pretzels The Founders Festival
i2x will be the ultimate coach for verbal communication across industries
i2x helps sales and customer support teams to excel at their job. We do that by providing the most intuitive, productive and personally tailored tool to steer operations and revolutionize coaching. For management, i2x provides insights on company-specific best practices, team performance and is a platform to test new communication strategies. For agents, i2x is a digital coach that empowers sales and customer support agents to learn from their previous customer interactions and the overall team's experience.
Founder and CEO
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