Real-time conversation analytics and coaching
Close more deals from data supported strategies and distribute best practices throughout the team
Make more customers happy by analyzing conversations and improving agents and scripts
Optimize agent-customer interaction by A/B testing tactics
i2x empowers everyone to reach their full potential
with you to upskill your entire team
i2x records calls automatically to guide agents through every conversation, uphold script compliance and generate structured call data
i2x's proprietary speech recognition technology is trained on company-specific data to transcribe calls with the highest accuracy
Machine learning uses your firm's unique data to provide targeted insights for both, agents and managers, to identify company-specific best practices
i2x spreads best practices across teams with in-call advice and after-call feedback to enhance the customer experience
Request demousing i2x for better conversations
The Don't Say list keeps an ear out for your annoying speech habits. Tell i2x what words or phrases you’re trying to avoid and it will listen for these. By shining a spotlight on these, each call will be more efficient than the last.
Use i2x to scan your calls to ensure that you are understandable to the other person. Your talk-to-listen ratio monitors your airtime during the call. Get your speech rate and volume just right, so that you get your message across.
Listen back to your old calls to recover information that you might need and see your communication improve with every call.
and leverage your KPIs
In sales, you only have one shot to seal a deal. To make it count, i2x helps sales teams to close as many deals as possible. The communication trainer ensures clear communication patterns and makes the most of the time spent in each call.
Your customers' satisfaction hangs in the balance of every call. It’s crucial that their needs are put first. i2x ensures professional communication in every situation, so that your customers’ problems are solved right away.
High volume contact center benefit from i2x for quality assurance and workforce management
Proud to be recognized by the German Call Center Association for our agent-focussed solution
i2x won the Contact Center World's excellence award for the most innovative product in 2018
Code_n rewards the most progressive game-changers across industries and i2x is a finalist in the contest.
Nomination: Workforce Optimization Provider of the Year
NVIDIA partnered up with i2x to drive advancements in AI technology
Vonage's Nexmo platform partners with i2x for enhanced CX
i2x is part of the German Accelerator for tech firms, supporting the expasion to the US market
i2x won the pitch for best solution in the category of Service & Intelligence at the 2018 Bits & Pretzels The Founders Festival
i2x will be the ultimate coach for verbal communication across industries
i2x helps sales and customer support teams to excel at their job. We do that by providing the most intuitive, productive and personally tailored tool to steer operations and revolutionize coaching. For management, i2x provides insights on company-specific best practices, team performance and is a platform to test new communication strategies. For agents, i2x is a digital coach that empowers sales and customer support agents to learn from their previous customer interactions and the overall team's experience.
Founder and CEO
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