Increase of employee satisfaction (eNPS) by up to 15%
Increase of customer satisfaction rate (CSAT) by up to 30%
Significant increase of first call resolution rate (FCR) to over 90%chnelle und flexible Steigerung der Schulungsmaßnahmen
The usage of positively influencing keywords is increased by 50%
The training period for new employees is reduced by up to 50%
Cost savings in recruiting and coaching of up to 20%.