Real-Time AI for Your
Contact Center
i2x coaches your agents live during every call and automatically analyses 100 % of your conversations — for measurably more quality and revenue.
Trusted by leading companies
Two solutions. One platform.
Real-time coaching during calls combined with complete post-call analysis — what other vendors sell separately.
Real-Time Agent Assist
The AI assistant analyses the conversation in real time and shows agents context-precise recommendations directly on screen — in under 0.4 seconds.
- Live recommendations during the call
- Automatic detection of buying signals
- Onboarding new agents up to 60% faster
Post-Call Analytics
Every conversation is transcribed and analysed for quality, compliance, and sales opportunities. Team leads receive immediately actionable coaching recommendations.
- 100% call coverage instead of sampling
- Automated QA reports
- Data-driven coaching plans
Compliance by Design
GDPR-compliant anonymisation, EU data hosting and embedded compliance checks ensure your contact centre always operates within the rules.
- GDPR-compliant anonymisation
- Data stored in German data centres
- EU AI Act ready
Three steps to better quality
Listen
i2x transcribes calls in real time with GDPR-compliant anonymisation — fully automated, with no extra effort for your team.
Analyse
AI models detect buying signals, compliance risks and coaching potential in every call — immediately after the conversation ends.
Coach
During the call, precise recommendations appear directly on the agent's screen. After the call, automated feedback follows instantly.
Value for every role in the contact centre
Agents
Gain confidence through digital live coaching — with direct feedback and continuous support during every single call.
Team Leads
Accelerate agent onboarding and receive immediate recommendations for targeted coaching and training interventions.
Management
Significantly reduce onboarding time, increase conversion rates and improve staff retention with measurable KPIs.
Built for the European market
Privacy is not a feature — it's the foundation. i2x was built from the ground up for European data protection requirements.
GDPR Compliant
Full compliance with the General Data Protection Regulation. Data Processing Agreement (DPA) included.
EU Data Hosting
All data is stored exclusively in high-security European data centres. No third-country transfers.
Works Council Package
Pre-drafted documentation and works agreement templates to streamline rollout with employee representatives.
Data Deletion
Clear retention periods and a transparent data deletion concept tailored to your requirements.
Made in Germany
Developed and hosted in Germany. No dependency on US cloud providers for your conversation data.
EU AI Act
i2x is positioned for EU AI Act requirements and supports your organisation in AI governance and compliance.
Ready to take the next step?
Book a personal demo and see how i2x transforms your contact centre in under 30 days.