Speech Coaching and
Real-Time Training with the i2x Platform

We record 100% of your calls and deliver real-time transcripts and of course, all with a GDPR-compliant anonymization procedure. This guarantees a comprehensive quality analysis with every call and allows for direct agent feedback during the conversation. The immediately available post-call analysis subsequently generates automated reports, on the basis of which the training sessions can be continuously improved.

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speech recognition

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support

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Analysis

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Our REAL-TIME COACH FOR YOUR EMPLOYEES

The i2x-Assistant in detail

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BEFORE the call

Together with the agent, the i2x assistant waits for the next call. The i2x solution detects the beginning and end of a call independently. As soon as the call starts, the i2x Assistant starts automatically and enables the agent to make a distraction-free call.

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DURING the call

If the agent uses desired words and/or phrases during the call, a visual confirmation is shown. However, if the agent uses undesired words, the i2x Assistant warns the agent. Additionally, the respective speech ratio is displayed, as well as how many words are used and at what volume the agent speaks.

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AFTER the call

As a special incentive, game elements are integrated into the i2x Assistant. Using desired words are rewarded with points. The gamification approach increases motivation to use the desired keywords in every call. This results in agents getting positive feedback immediately after the call is completed.

Support in seconds

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Support in every call

Whether it’s a conversation guide, greeting suggestion or requesting relevant data: With the help of the displayed Do Say words your employees will get through the conversation with confidence.

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Beware of pitfalls!

Everyone has their pitfalls in communication. Whether it’s too many filler words, cursing in stressful situations or negative keywords: With the help of the displayed Don’t Say words, your employees will avoid using them repeatedly.

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Data-driven analysis & Coaching instead of gut feeling

With data available downstream and the resulting analyses, you can improve the quality of the calls sustainably.

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Getting better with ease

By using desirable words and phrases, points are earned, which results in additional motivation for the agent. With our gamification approach, personal development and fun can be combined.