with you to upskill your entire team
As your communication tool, i2x enables you to record every call so you can listen back later
Analyze calls using a clever combination of machine learning algorithms, big data and the experiences of your colleagues
Receive feedback after every call so that your team continuously improves and enhances each customer's experience
Automatically recognize what works best with your particular customers and share these data-backed best practices across teamsRequest demo
i2x integrates seamlessly into most system architectures
we empower everyone to reach their full potential
As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills - giving you a competitive advantage through daily training in every call
We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around!
i2x gives managers a window into the world of customer interactions. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered to
i2x ensures that the customer’s needs are central to every call. By using i2x, customers will benefit from positive conversations with the upskilled agents they are speaking with
using i2x for better conversations
The blacklist feature keeps an ear out for your annoying speech habits. Tell i2x what words or phrases you’re trying to avoid and it will listen for these. By shining a spotlight on these, each call will be more efficient than the last.
Use i2x to scan your calls to ensure that you are understandable to the other person. Your talk-to-listen ratio monitors your airtime during the call. Get your speech rate and volume just right, so that you get your message across.
Listen back to your old calls to recover information that you might need and see your communication improve with every call.
and leverage your KPIs
In sales, you only have one shot to seal a deal. To make it count, i2x helps sales teams to close as many deals as possible. The communication trainer ensures clear communication patterns and makes the most of the time spent in each call.Request Beta
Your customer's' satisfaction hangs in the balance of every call. It’s crucial that their needs are put first. i2x ensures professional communication in every situation, so that your customers’ problems are solved right away.Request Beta
find out how the i2x effect is helping others
With i2x, less obvious mistakes are made. I spend less time spotting and correcting minor mistakes for those that use it and can focus on coaching sales strategies. Using i2x has multiplied my impact and I recommend it to many clients that I work with
Communication Trainer at Emanuel Albert Communication Training
i2x has been really helpful with knowing where my strengths and weaknesses lie in phone calls. I can see myself improving already and having phone calls that leave me and the customer more satisfied.
Customer Service Agent at Treatwell
It’s amazing what you guys are working on. The blacklist feature is perfect. I can really see it helping not only sales but also my operations and customer support team. Looking forward to making it operational among the entire company
Founder at Homebell