i2x enables you to leverage your data and understand what makes your team successful and customers happy - in real-time and powered by AI.
Increase conversion rates
Close more deals from data supported strategies and distribute best practices throughout the team
Drive customer satisfaction
Make more customers happy by analyzing conversations and improving agents and scripts
Gain insights and foster compliance
Optimize agent-customer interaction by A/B testing tactics
Benefits all stakeholders
i2x empowers everyone to reach their full potential
i2x gives managers a window into the world of customer interaction. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered to
improve crucial KPIs (conversion rate and C-Sat score)
automatically A/B test your strategies
decrease agent churn
enforce new communication practices faster
shorter onboarding processes
gain transparency into your customer interactions
We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around!
amplify your training efforts
shorten the onboarding period
increase agent retention
ensure your company is represented in the way that you want
take old calls as examples in training sessions
use data to learn what works for your customers
As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills - giving you a competitive advantage through daily training in every call
increased sales and customer satisfaction
feel more confident during calls
gain instant feedback
receive continuous training
listen to objective evaluation
take advantage of actionable advice
i2x ensures that the customer’s needs are central to every call. By using i2x, customers will benefit from positive conversations with the upskilled agents they are speaking with
create strengthened relationships
ensure audible and clear conversations
foster efficient problem solving
have friendly interactions
assure unified communication
establish a stronger brand
How i2x works
with you to upskill your entire team
i2x records calls automatically to guide agents through every conversation, uphold script compliance and generate structured call data
i2x's proprietary speech recognition technology is trained on company-specific data to transcribe calls with the highest accuracy
Machine learning uses your firm's unique data to provide targeted insights for both, agents and managers, to identify company-specific best practices
i2x spreads best practices across teams with in-call advice and after-call feedback to enhance the customer experience
The Don't Say list keeps an ear out for your annoying speech habits. Tell i2x what words or phrases you’re trying to avoid and it will listen for these. By shining a spotlight on these, each call will be more efficient than the last.
Use i2x to scan your calls to ensure that you are understandable to the other person. Your talk-to-listen ratio monitors your airtime during the call. Get your speech rate and volume just right, so that you get your message across.
Listen back to your old calls to recover information that you might need and see your communication improve with every call.
In sales, you only have one shot to seal a deal. To make it count, i2x helps sales teams to close as many deals as possible. The communication trainer ensures clear communication patterns and makes the most of the time spent in each call.
Your customers' satisfaction hangs in the balance of every call. It’s crucial that their needs are put first. i2x ensures professional communication in every situation, so that your customers’ problems are solved right away.
Winner: IT Innovation 2018 from the German Contact Center Association
Proud to be recognized by the German Call Center Association for our agent-focussed solution
Winner: Excellence Award of Call Center World Berlin
i2x won the Contact Center World's excellence award for the most innovative product in 2018
Finalist: code_n Start-up Contest
Code_n rewards the most progressive game-changers across industries and i2x is a finalist in the contest.
Finalist: Customer Contact Week Las Vegas
Nomination: Workforce Optimization Provider of the Year
NVIDIA Inception Program
NVIDIA partnered up with i2x to drive advancements in AI technology
Vonage's Nexmo platform partners with i2x for enhanced CX
i2x is part of the German Accelerator for tech firms, supporting the expasion to the US market
Winner: Best Solution in Service & Intelligence
i2x won the pitch for best solution in the category of Service & Intelligence at the 2018 Bits & Pretzels The Founders Festival
i2x will be the ultimate coach for verbal communication across industries
i2x helps sales and customer support teams to excel at their job.
We do that by providing the most intuitive, productive and personally tailored tool to steer operations and revolutionize coaching. For management, i2x provides insights on company-specific best practices, team performance and is a platform to test new communication strategies.
For agents, i2x is a digital coach that empowers sales and customer support agents to learn from their previous customer interactions and the overall team's experience.
Founder and CEO
i2x in the news
Read what others have written about us
The technology for recording and analysing your conversations is already up and running. For example, the AI startup i2x is working on a solution that is compatible with cloud telephone systems. It detects all incoming and outgoing calls, records them and analyses them.