We revolutionise your phone calls with AI

We revolutionize your telephone calls in real-time

Real-time speech recognition

We record all calls and deliver real-time transcripts. The recording is carried out using a GDPR compliant anonymization procedure.

Analysis

We offer comprehensive quality and performance analysis for all calls with instantly available post-call analytics and automated reports.

Real-time support

Our digital real-time coach supports every agent live in every conversation. This increases coaching efficiency by more than 50% and guarantees sustainably improved quality and speed in customer communication.

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You profit on every level

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Agents

Your agents gain confidence with the support of the digital real-time coach. They receive direct feedback and continuous support, live in every call.

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Team-leads

By using the i2x solution, agent onboarding is faster and your team leads receive immediate recommendations for training and coaching.

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Manager

Basic training for customer service representatives is significantly shortened. Conversion rates increase and employee retention is enhanced.