Speech Coaching & Real-Time Training
Using the latest technologies and artificial intelligence, i2x develops the optimal customer call experience for your business.
You profit on every level
Your agents gain confidence with the support of the digital real-time coach. They receive direct feedback and continuous support, live in every call.
By using the i2x solution, agent onboarding is faster and your team leads receive immediate recommendations for training and coaching.
Basic training for customer service representatives is significantly shortened. Conversion rates increase and employee retention is enhanced.